Administration Assistant

RGIT Australia; Birmingham; On-site; GBP 22,000 - 27,000; Full time

Job summary

GT Stewart, a busy law firm, is seeking an Administration Assistant for our Birmingham office. This full-time, office-based role covers everyday admin, telephone support and assisting the Section 82 team.

You will need to be well-organised, with strong written and verbal communication, and comfortable handling calls, data entry and filing. A proactive, team-focused approach and the ability to learn new systems are essential.

Qualifications

• Previous experience in an administration or office-based support role.
• Excellent written and verbal communication skills.
• Polite, professional telephone manner.
• Strong typing and data-entry skills with high attention to detail.
• Good organisational and time-management abilities.
• Ability to prioritise, meet deadlines and work under pressure.
• Willingness to learn new systems and processes.
• Confidence using Microsoft Office.

Responsibilities

• Answer inbound calls and direct enquiries to the correct team.
• Screen calls, take messages and manage accurate records.
• Provide administrative support to the Section 82 team.
• Data entry and maintenance of electronic records.
• Liaise with colleagues across departments and offices.
• Assist with correspondence, filing and general admin tasks.
• Support IT by reporting system issues.
• Ensure clients receive a professional, helpful service.

Skills

Communication skills

Telephone etiquette

Typing & data entry

Organisational skills

Time management

Prioritisation

Microsoft Office

Independent working

Teamwork

Calm under pressure

Tools

Microsoft Office

Job description

Full-time Permanent Entry Level

Description

Administration Assistant – Birmingham

£24,748.50 per annum | Full-time | Monday to Friday, 8.30am–5.00pm | Office-based

GT Stewart is a busy, growing law firm committed to access to justice. Our lawyers work across criminal defence, family, housing, civil liberties, human rights and other areas of law, supporting clients across the country.

We are looking for an Administration Assistant to join our Birmingham office. This is a varied role within our wider administrative and client support teams, combining day-to-day office administration, telephone support and work assisting our Section 82 team.

The successful candidate will be an organised and approachable person who enjoys working as part of a busy team and is confident communicating with clients, colleagues and external contacts.

About the role

The role will include:

• Answering inbound calls from prospective and existing clients and ensuring calls are dealt with promptly and professionally
• Screening calls, taking accurate messages and directing enquiries to the appropriate team or department
• Providing administrative support to the Section 82 team, helping with the day-to‑day organisation and progression of work
• Accurate data entry and maintaining electronic records
• Liaising with colleagues across different departments and offices
• Assisting with correspondence, documents, filing and other general administrative tasks
• Supporting the wider administration and client support teams as required
• Reporting technical or system issues to the IT team
• Helping to ensure that clients receive a professional and helpful service
• Taking on other administrative duties as required to support the smooth running of the office

This is an office-based role in Birmingham, and the successful candidate will work closely with colleagues both locally and across our wider firm.

About you

We are looking for someone who has:

• Previous experience in an administration or office-based support role
• Excellent written and verbal communication skills
• A polite, professional and confident telephone manner
• Strong typing and data-entry skills, with good attention to detail
• Good organisational and time-management skills
• The ability to prioritise work and meet deadlines in a busy environment
• The ability to learn quickly and take on new systems and processes
• Confidence using Microsoft Office
• The ability to work independently while also contributing positively to a wider team
• A calm and professional approach when working under pressure

Experience in a legal environment or a supervisory role would be desirable, but is not essential. We are particularly interested in candidates who are keen to develop their administrative skills and learn more about working within a legal environment.

Why join GT Stewart?

You will join a supportive and collaborative team within a firm that is committed to developing its people and promoting from within. The role provides the opportunity to gain experience across administration, client services and legal support, while working alongside colleagues with specialist knowledge across a range of areas of law.