Part-Time Office Admin & Coordination Specialist

Confidential; Birmingham; On-site; GBP 19,000 - 22,000; Part time

Benefits offered by this job

On-site parking

Training and ongoing support

Friendly working environment

Varied administrative role

Job summary

i 24 Group is seeking an organised, dependable Office Assistant to support daily operations at the Birmingham branch. The role blends administration, customer service and coordination to ensure a smooth, professional service for clients. You will handle enquiries, billing, records and daily tasks with an emphasis on accuracy and timely communication.

The role is desk-based, requires proficiency with online systems, and offers a stable part-time contract with training and a friendly environment.

Qualifications

• Experience in administration, customer service or a similar role.
• Strong organisational and time management skills.
• Excellent attention to detail.
• Clear, professional written and verbal communication.
• Confidence using computers and learning online systems.
• Reliable, proactive approach and a positive attitude.
• The ability to work independently and alongside colleagues.

Responsibilities

• Complete daily administration and maintain accurate client records.
• Respond to customer and business enquiries by telephone, email and in person.
• Process client billing accurately.
• Support administrative tasks relating to mail handling, product returns and order fulfilment.
• Communicate with colleagues to ensure tasks are completed promptly and correctly.
• Follow company procedures and support compliance requirements.
• Resolve routine queries and escrow issues when needed.
• Work closely with the UK Operations Manager to support the branch.
• Act as a branch key holder.

Skills

Administration experience

Customer service experience

Organisational skills

Attention to detail

Communication skills

IT/computer skills

Independent working

Proactive attitude

Job description

i 24 Group is seeking an organised, dependable Office Assistant to support daily operations at the Birmingham branch. The role blends administration, customer service and coordination to ensure a smooth, professional service for clients. You will handle enquiries, billing, records and daily tasks with an emphasis on accuracy and timely communication.

The role is desk-based, requires proficiency with online systems, and offers a stable part-time contract with training and a friendly environment.