Administration Assistant - Birmingham

GT Stewart Ltd; Birmingham; Hybrid; GBP 22,000 - 27,000; Full time

Job summary

GT Stewart Ltd in Birmingham is seeking an Administration Assistant to join the Birmingham office. The role covers day-to-day office administration, telephone support and assisting the Section 28 team, with the successful candidate expected to be organized, professional and good at communicating with clients and colleagues.

The position is office-based in Birmingham offering varied administrative duties, data entry, record keeping and teamwork across departments, with opportunities to develop

Qualifications

• Previous experience in an administration or office-based support role
• Excellent written and verbal communication skills
• A polite, professional and confident telephone manner
• Strong typing and data-entry skills, with good attention to detail
• Good organisational and time mamangement skills
• the ability to learn quickly and take on new systems and processes
• Confidence using Microsoft Office
• The ability to work independently while also contributing positively to a wider team
• A calm and professional approach when working under pressure

Responsibilities

• Answer inbound calls from prospective and existing clients and ensure calls are dealt with promptly and professionally
• Screen calls, take accurate messages and direct enquiries to the appropriate team or department
• Provide administrative support to the Section 82 team, helping with the day-to-day organisation and progression of work
• Accurate data entry and maintaining electronic records
• Liaise with colleagues across different departments and offices
• Assist with correspondence, documents, filing and other general administrative tasks
• Support the wider administration and client support teams as required
• Report technical or system issues to the IT team
• Help ensure that clients receive a professional and helpful service
• Take on other administrative duties as required to support the smooth running of the office

Skills

Administrative support

Telephone support

Data entry

MS Office

Time management

Organisational skills

Customer service

Tools

Microsoft Office

Job description

Role: Administration Assistant

Location: Birmingham

Salary: £24,748.50 per annum

GT Stewart is a busy, growing law firm committed to access to justice. Our lawyers work across criminal defence, family, housing, civil liberties, human rights and other areas of law, supporting clients across the country.

We are looking for an Administration Assistant to join our Birmingham office. This is a varied role within our wider administrative and client support teams, combining day-to-day office administration, telephone support and work assisting our Section 28 team.

The successful candidate will be an organised and approachable person who enjoys working as part of a busy team and is confident communicating with clients, colleagues and external contacts.

About the Role

The role will include:

• Answering inbound calls from prospective and existing clients and ensuring calls are dealt with promptly and professionally

• Screening calls, taking accurate messages and directing enquiries to the appropriate team or department

• Providing administrative support to the Section 82 team, helping with the day-to-day organisation and progression of work

• Accurate data entry and maintaining electronic records

• Liaising with colleagues across different departments and offices

• Assisting with correspondence, documents, filing and other general administrative tasks

• Supporting the wider administration and client support teams as required

• Reporting technical or system issues to the IT team

• Helping to ensure that clients receive a professional and helpful service

• Taking on other administrative duties as required to support the smooth running of the office

This is an office-based role in Birmingham, and the successful candidate will work closely with colleagues both locally and across our wider firm.

About You

We are looking for someone who has:

• Previous experience in an administration or office-based support role
• Excellent written and verbal communication skills
• A polite, professional and confident telephone manner
• Strong typing and data-entry skills, with good attention to detail
• Good organisational and time-mamangement skills
• the ability to learn quickly and take on new systems and processess
• Confidence using Microsoft Office
• The ability to work independently while also contributing positvely to a wider team
• A calm and professional approach when working under pressure

Experience in a legal environment or a supervisory role would be desirable, but is not essential. We are partocularly interetsed in candidates who are keen to develop their administrative skills and learn more about working within a legal environment.

Why Join GT Stewart?

You will join a supportive and collaborative team within a firm that is committed to developing its people and promoting from within. The role provides the opportunity to gain experience across administration, client services and legal support, while working alongside colleagues with specialist knowledge across a range of areas of law.

If you are organised, approachable and keen to build a career within a growing law firm, we would be pleased to hear from you.