In-Store Shift Leader: Customer Experience Dynamo

Tesco Retail; Taunton; On-site; GBP 21,000 - 23,000; Full time

Job summary

Tesco is seeking a Shift Lead in Taunton to drive a great customer experience on the shop floor. You will lead a team across store areas, support colleagues with daily queries, and coach for excellent service.

You’ll communicate clearly, foster an inclusive environment, and stand in for the manager during their absence when needed. Ideal candidates will have retail leadership experience, a passion for service, and strong relationship-building skills to motivate the team and deliver outstanding

Qualifications

• Experience in a team lead or management role in fast-paced retail.
• Strong communication and customer service ethos.
• Ability to lead by example and motivate colleagues.
• Ability to build positive, inclusive team relationships.
• Willingness to be over 18 and work varied shifts.

Responsibilities

• Lead the team to deliver a great in-store experience for customers.
• Work across store areas and support colleagues with day-to-day queries.
• Coach colleagues, provide feedback and model excellent service.
• Maintain clear communication to keep the team informed.
• Lead the store in the Manager's absence when required.
• Make practical, flexible decisions and adapt to change.
• Strive to serve customers and communities with continuous improvement.

Skills

Team leadership

Communication

Customer service

Problem solving

Job description

Tesco is seeking a Shift Lead in Taunton to drive a great customer experience on the shop floor. You will lead a team across store areas, support colleagues with daily queries, and coach for excellent service.

You’ll communicate clearly, foster an inclusive environment, and stand in for the manager during their absence when needed. Ideal candidates will have retail leadership experience, a passion for service, and strong relationship-building skills to motivate the team and deliver outstanding