Shift Leader: Customer Experience & Team Coach

Tesco UK; Kingswood; On-site; GBP 21,000 - 23,000; Full time

Job summary

Tesco UK in the United Kingdom is seeking a Shift Lead to drive a great in-store experience, leading the team across departments and supporting store operations. You will be the go-to person for day-to-day queries and help colleagues perform at their best.

The role requires strong leadership, a passion for service, and clear communication to keep the team informed and motivated. Shifts offer varied hours with a focus on delivering excellent customer care.

Qualifications

• Experience working in a team lead or management position in a fast-paced retail environment.
• Be a strong role model with a passion for delivering great service and ensuring every customer’s needs are met.
• Build positive, long lasting relationships to create an inclusive, supportive team environment.
• A clear communicator, using a variety of methods to keep the team well informed.
• A natural leader who motivates and inspires the team to deliver outstanding results.

Responsibilities

• Leading the team to deliver a great experience for customers in-store.
• Working across all areas of the store and with all colleagues, being the go‑to person for day‑to‑day operational queries.
• Building positive, inclusive relationships that help colleagues perform at their best.
• Confidently leading the store in the Manager’s absence.
• Making balanced, flexible decisions and adapting well to change.
• Coaching colleagues, giving feedback and role‑modeling great service.
• Staying curious and seeking opportunities to serve our customers, communities, and planet a little better every day.

Skills

Team leadership

Customer service

Communication

Coaching

Decision making

Job description

Tesco UK in the United Kingdom is seeking a Shift Lead to drive a great in-store experience, leading the team across departments and supporting store operations. You will be the go-to person for day-to-day queries and help colleagues perform at their best.

The role requires strong leadership, a passion for service, and clear communication to keep the team informed and motivated. Shifts offer varied hours with a focus on delivering excellent customer care.