In-Store Shift Leader: Lead Teams & Service Excellence

Tesco UK; Bath; On-site; GBP 21,000 - 23,000; Part time

Job summary

Tesco is hiring a Shift Lead to ensure smooth in-store operations and excellent customer service. You will lead the team, cover store duties in the manager’s absence, and coach colleagues to deliver great service. Roles offer flexibility and a minimum guaranteed hours per week.

The role emphasizes inclusive leadership, strong communication, and adapting to changing store needs while maintaining a customer‑centric approach.

Qualifications

• Must be over 18.
• Experience in a team lead or management position in a fast-paced retail environment.
• Be a strong role model with a passion for delivering great service and ensuring every customer’s needs are met.
• Build positive, long lasting relationships to create an inclusive, supportive team environment.
• A clear communicator, using a variety of methods to keep the team well informed.
• A natural leader who motivates and inspires the team to deliver outstanding results.

Responsibilities

• Leading the team to deliver a great experience for customers in-store.
• Working across all areas of the store and with all colleagues, being the go‑to person for day‑to‑day operational queries.
• Building positive, inclusive relationships that help colleagues perform at their best.
• Confidently leading the store in the Manager’s absence.
• Making balanced, flexible decisions and adapting well to change.
• Coaching colleagues, giving feedback and role‑modeling great service.
• Staying curious and seeking opportunities to serve our customers, communities, and planet a little better every day.

Skills

Team leadership

Communication

Customer service

Job description

Tesco is hiring a Shift Lead to ensure smooth in-store operations and excellent customer service. You will lead the team, cover store duties in the manager’s absence, and coach colleagues to deliver great service. Roles offer flexibility and a minimum guaranteed hours per week.

The role emphasizes inclusive leadership, strong communication, and adapting to changing store needs while maintaining a customer‑centric approach.