Store Shift Leader: Customer Experience & Team Leadership

TESCO UK; Loughor; On-site; GBP 26,000 - 34,000; Part time

Job summary

Tesco is seeking a Shift Lead to drive daily store operations and deliver an exceptional customer experience. You will lead a diverse team, coordinate across departments, and handle shift coverage with a flexible mindset.

In this role you will be the in-store point of contact, motivate colleagues, and ensure service standards are met. The position offers variable hours and opportunities for growth within Tesco.

Qualifications

• Experience leading a team in a fast-paced retail environment.
• Strong customer service mindset with ability to resolve issues quickly.
• Clear communicator who keeps the team informed and engaged.

Responsibilities

• Lead the store team to deliver a great in-store experience for customers.
• Work across all store areas and be the go-to person for day-to-day queries.
• Build positive, inclusive relationships to support performance.
• Lead the store in the Manager’s absence with balanced, flexible decisions.
• Coach colleagues, give feedback and model great service.
• Seek opportunities to serve customers, communities, and the planet better daily.

Skills

Leadership

Teamwork

Customer service

Communication

Job description

Tesco is seeking a Shift Lead to drive daily store operations and deliver an exceptional customer experience. You will lead a diverse team, coordinate across departments, and handle shift coverage with a flexible mindset.

In this role you will be the in-store point of contact, motivate colleagues, and ensure service standards are met. The position offers variable hours and opportunities for growth within Tesco.