Shift Leader: Customer Experience & Team Coach

TESCO UK; Exeter; On-site; GBP 21,000 - 22,000; Part time

Job summary

Tesco is hiring a Shift Lead to coordinate store operations and lead the team in delivering outstanding in-store experiences. The role emphasizes strong customer service, team leadership, and proactive problem solving to support daily store needs.

You'll work in a fast-paced retail environment, guiding colleagues, communicating clearly, and stepping in for the manager when needed. Roles offer flexible hours with a guaranteed minimum weekly commitment.

Qualifications

• Must be over 18.
• Experience leading a team in a fast-paced retail environment.
• Be a strong role model with a passion for delivering great service and ensuring customer needs are met.
• Build positive, long-lasting relationships to create an inclusive, supportive team environment.
• Clear communicator using multiple methods to keep the team well informed.
• Natural leader who motivates and inspires the team to deliver outstanding results.

Responsibilities

• Leading the team to deliver a great in-store customer experience.
• Collaborating across store areas and with colleagues; acting as the go-to for daily operational queries.
• Fostering positive, inclusive relationships to help colleagues perform at their best.
• Confidently leading the store in the Manager’s absence.
• Making balanced, flexible decisions and adapting well to change.
• Coaching colleagues, giving feedback and modelling great service.
• Staying curious and seeking opportunities to serve customers, communities and the planet better.

Skills

Team leadership

Retail experience

Customer service

Communication

Adaptability

Coaching

Job description

Tesco is hiring a Shift Lead to coordinate store operations and lead the team in delivering outstanding in-store experiences. The role emphasizes strong customer service, team leadership, and proactive problem solving to support daily store needs.

You'll work in a fast-paced retail environment, guiding colleagues, communicating clearly, and stepping in for the manager when needed. Roles offer flexible hours with a guaranteed minimum weekly commitment.