In-Store Shift Lead: Team Builder & Customer Advocate

Tesco UK; Taunton; On-site; GBP 13,000 - 14,000; Full time

Job summary

Tesco UK in Taunton is seeking a proactive Shift Lead to supervise store operations, deliver great customer service, and coordinate daily tasks across departments.

You’ll lead a store team, model excellent service, adapt to changing priorities, and communicate clearly to keep colleagues informed. Shifts start with pay at £15.59 per hour, rising to £16.86 in certain stores, with a guaranteed minimum of 16 hours per week.

Qualifications

• Over 18 years old.
• Experience leading a team in fast-paced retail.
• Strong customer service mindset and ability to build inclusive teams.

Responsibilities

• Lead the team to deliver a great in-store experience for customers.
• Work across all store areas and assist colleagues with day-to-day queries.
• Build positive, Inclusive relationships to help colleagues perform at their best.
• Lead the store in the Manager’s absence.
• Make balanced, flexible decisions and adapt to change.
• Coach colleagues, give feedback and role-model great service.
• Seek opportunities to improve service for customers and communities.

Skills

Team leadership

Customer service

Communication

Adaptability

Job description

Tesco UK in Taunton is seeking a proactive Shift Lead to supervise store operations, deliver great customer service, and coordinate daily tasks across departments.

You’ll lead a store team, model excellent service, adapt to changing priorities, and communicate clearly to keep colleagues informed. Shifts start with pay at £15.59 per hour, rising to £16.86 in certain stores, with a guaranteed minimum of 16 hours per week.