In-Store Shift Lead - Customer Experience & Team Growth

Tesco UK; Dursley; On-site; GBP 18,000 - 26,000; Full time

Job summary

Tesco UK is seeking a Shift Lead to join our store leadership team. You will be responsible for running daily operations, ensuring excellent customer service, and supporting colleagues across departments.

In this role you’ll lead the team, resolve issues, and drive a positive, inclusive environment. You’ll work closely with the Manager and ensure shifts run smoothly with a strong focus on service standards and efficiency.

Qualifications

• Experience leading a team in a fast-paced retail environment.
• Must be 18+ to apply.
• Minimum 16 hours per week with variable shifts.

Responsibilities

• Lead the store team and manage daily operations.
• Deliver excellent customer service and resolve issues.
• Coach colleagues and model great service.
• Communicate clearly to keep the team informed and engaged.

Skills

Team leadership

Customer service

Communication

Education

Retail management training

Tools

POS systems

Job description

Tesco UK is seeking a Shift Lead to join our store leadership team. You will be responsible for running daily operations, ensuring excellent customer service, and supporting colleagues across departments.

In this role you’ll lead the team, resolve issues, and drive a positive, inclusive environment. You’ll work closely with the Manager and ensure shifts run smoothly with a strong focus on service standards and efficiency.