Shift Leader: Drive Customer Experience & Team Growth

Tesco Retail; West Drayton; On-site; GBP 21,000 - 23,000; Full time

Benefits offered by this job

Disability Confident Leader

Job summary

Tesco is seeking a Tesco Shift Lead to help run store operations with a focus on delivering excellent customer service. You will guide and support a diverse team, coordinate across departments, and ensure smooth daily running while remaining adaptable to changing store needs.

You will lead by example, coach colleagues, and act as the primary point of contact during managerial moments. The role emphasizes inclusive leadership and service excellence.

Qualifications

• Experience in a team lead or management position in a fast-paced retail environment.
• Strong customer service mindset and ability to inspire colleagues.
• Excellent communication skills and ability to keep the team informed.
• Ability to adapt to changing store needs and make balanced decisions.
• Natural leadership and the drive to deliver outstanding results.

Responsibilities

• Leading the team to deliver a great experience for customers in-store.
• Working across all areas of the store and with all colleagues, being the go-to person for day-to-day operational queries.
• Building positive, inclusive relationships that help colleagues perform at their best.
• Confidently leading the store in the Manager’s absence.
• Making balanced, flexible decisions and adapting well to change.
• Coaching colleagues, giving feedback and role modelling great service.
• Staying curious and seeking opportunities to serve our customers, communities, and planet a little better every day.

Skills

Team leadership

Customer service

Communication

Flexibility

Job description

Tesco is seeking a Tesco Shift Lead to help run store operations with a focus on delivering excellent customer service. You will guide and support a diverse team, coordinate across departments, and ensure smooth daily running while remaining adaptable to changing store needs.

You will lead by example, coach colleagues, and act as the primary point of contact during managerial moments. The role emphasizes inclusive leadership and service excellence.