In-Store Shift Lead | Flexible Hours & Great Service

Tesco UK; Colchester; On-site; GBP 18,000 - 26,000; Full time

Job summary

Tesco UK is seeking a Shift Lead to drive excellent customer service and smooth daily operations in-store. You will lead a fast-moving team, coordinate with colleagues across departments, and model outstanding service while maintaining inclusivity and team cohesion.

The role emphasizes flexibility, leadership responsibilities, and a proactive approach to delivering a great shopping experience for customers.

Qualifications

• Experience in a team lead or management position in a fast-paced retail environment.
• Strong communication skills, both written and verbal.
• Ability to foster an inclusive, supportive team environment.

Responsibilities

• Leading the team to deliver a great experience for customers in-store.
• Working across all areas of the store and with colleagues as the go-to person for daily operational queries.
• Building positive, inclusive relationships to help colleagues perform at their best.
• Confidently leading the store in the Manager’s absence.
• Making balanced, flexible decisions and adapting well to change.
• Coaching colleagues, giving feedback and role modelling great service.
• Staying curious and seeking opportunities to serve our customers, communities, and planet a little better every day.

Skills

Team leadership

Communication

Customer service

Job description

Tesco UK is seeking a Shift Lead to drive excellent customer service and smooth daily operations in-store. You will lead a fast-moving team, coordinate with colleagues across departments, and model outstanding service while maintaining inclusivity and team cohesion.

The role emphasizes flexibility, leadership responsibilities, and a proactive approach to delivering a great shopping experience for customers.