In-Store Shift Leader | Flexible Hours & Great Service

Tesco Retail; Gloucester; On-site; GBP 21,000 - 23,000; Full time

Job summary

Tesco is seeking a Shift Lead to oversee store operations and lead a team to deliver excellent customer service. You will coordinate daily tasks, communicate clearly with the team, and act as the store lead in the manager’s absence.

We value proactive coaching, strong teamwork, and a passion for serving customers and the local community. Roles offer flexibility with varied shift patterns and a minimum weekly hours commitment.

Qualifications

• Experience leading a team in a fast-paced retail environment.
• Strong communication and leadership skills.
• Must be 18 years or older to apply.

Responsibilities

• Leading the team to deliver a great experience for customers in-store.
• Working across all areas of the store and with all colleagues, being the go-to person for day-to-day operational queries.
• Building positive, inclusive relationships that help colleagues perform at their best.
• Confidently leading the store in the Manager’s absence.
• Making balanced, flexible decisions and adapting well to change.
• Coaching colleagues, giving feedback and role modelling great service.
• Staying curious and seeking opportunities to serve our customers, communities, and planet a little better every day.
• Experience working in a team lead or management position in a fast-paced retail environment.
• Be a strong role model with a passion for delivering great service and ensuring every customer’s needs are met.
• Build positive, long-lasting relationships to create an inclusive, supportive team environment.
• A clear communicator, using a variety of methods to keep the team well informed.
• A natural leader who motivates and inspires the team to deliver outstanding results.

Skills

Retail leadership

Customer service

Team supervision

Job description

Tesco is seeking a Shift Lead to oversee store operations and lead a team to deliver excellent customer service. You will coordinate daily tasks, communicate clearly with the team, and act as the store lead in the manager’s absence.

We value proactive coaching, strong teamwork, and a passion for serving customers and the local community. Roles offer flexibility with varied shift patterns and a minimum weekly hours commitment.