Retail Shift Lead: Flexible Hours & Inclusive Team

Tesco UK; Bathwick Hill; On-site; GBP 22,000 - 23,000; Full time

Job summary

Tesco UK is seeking a Shift Lead to drive an in-store customer experience and lead the team across daily operations. This role requires strong service focus and leadership in a fast-paced retail environment, working closely with colleagues to deliver excellent service.

The position offers clear progression opportunities within Tesco and a focus on inclusive teamwork and customer satisfaction. Flexible working options may be available.

Qualifications

• Over 18 years old.
• Experience leading in a fast-paced retail setting.
• Strong service focus and customer care.
• Clear communicator able to inform the team effectively.

Responsibilities

• Lead the team to deliver a great in-store experience for customers.
• Work across all store areas and support daily operations.
• Build positive, inclusive relationships to maximise team performance.
• Lead in the Manager’s absence and coach team members.
• Make balanced, flexible decisions and adapt to change.
• Promote service excellence and provide constructive feedback.
• Seek opportunities to improve customer service and store impact.

Skills

Team leadership

Customer service

Communication

Decision making

Job description

Tesco UK is seeking a Shift Lead to drive an in-store customer experience and lead the team across daily operations. This role requires strong service focus and leadership in a fast-paced retail environment, working closely with colleagues to deliver excellent service.

The position offers clear progression opportunities within Tesco and a focus on inclusive teamwork and customer satisfaction. Flexible working options may be available.