Shift Leader: Drive Great Service & Team Impact

Tesco Retail; Folkestone; On-site; GBP 21,000 - 23,000; Full time

Job summary

Tesco in the United Kingdom is seeking a Shift Lead to steer daily store operations, lead a busy team, and deliver a consistently great experience for customers in-store. You will work across departments, handle day-to-day queries, and help colleagues perform at their best.

This role offers a guaranteed minimum weekly hours, flexible scheduling, and opportunities to develop within a large, inclusive retailer that values service, teamwork and neighbourhood involvement.

Qualifications

• To be over 18 for this role.
• Experience working in a team lead or management position in a fast-paced retail environment.
• Be a strong role model with a passion for delivering great service and ensuring every customer’s needs are met.
• Build positive, long lasting relationships to create an inclusive, supportive team environment.

Responsibilities

• Leading the team to deliver a great experience for customers in-store.
• Working across all areas of the store and with all colleagues, being the go-to person for day-to-day operational queries.
• Building positive, inclusive relationships that help colleagues perform at their best.
• Confidently leading the store in the Manager’s absence.
• Making balanced, flexible decisions and adapting well to change.
• Coaching colleagues, giving feedback and role modelling great service.
• Staying curious and seeking opportunities to serve our customers, communities, and planet a little better every day.

Skills

Team leadership

Customer service

Communication

People management

Adaptability

Job description

Tesco in the United Kingdom is seeking a Shift Lead to steer daily store operations, lead a busy team, and deliver a consistently great experience for customers in-store. You will work across departments, handle day-to-day queries, and help colleagues perform at their best.

This role offers a guaranteed minimum weekly hours, flexible scheduling, and opportunities to develop within a large, inclusive retailer that values service, teamwork and neighbourhood involvement.