In-Store Shift Leader — Flexible Hours & Team Impact

TESCO UK; Highworth; On-site; GBP 21,000 - 23,000; Full time

Job summary

Tesco UK is seeking a Shift Lead to guide store teams in delivering outstanding customer service and smooth daily operations. You will lead colleagues across departments, coaching and motivating them to meet performance standards while ensuring a welcoming store environment.

As the go-to person for day-to-day queries, you will stay flexible, communicate clearly, and adapt to changing store needs. This role emphasizes inclusivity, great service, and a positive team culture.

Qualifications

• Experience leading a team in a fast-paced retail environment.
• Strong customer service ethos and ability to coach others.

Responsibilities

• Lead store team to deliver an excellent customer experience.
• Be the go-to person for day-to-day operational queries.
• Coach colleagues and provide feedback to drive service standards.
• Step in to lead the store in the Manager's absence.
• Foster inclusive relationships and clear communication across shifts.

Skills

Team leadership

Customer service

Communication

Retail operations

Job description

Tesco UK is seeking a Shift Lead to guide store teams in delivering outstanding customer service and smooth daily operations. You will lead colleagues across departments, coaching and motivating them to meet performance standards while ensuring a welcoming store environment.

As the go-to person for day-to-day queries, you will stay flexible, communicate clearly, and adapt to changing store needs. This role emphasizes inclusivity, great service, and a positive team culture.