In-Store CRM & Clienteling Leader

PradaGroup; Greater London; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading luxury fashion company is seeking an In-Store CRM to manage the client portfolio and drive CRM initiatives. The role focuses on data analysis and client engagement strategies aimed at enhancing sales performance. The ideal candidate will have luxury retail experience, a digital mindset, and strong problem-solving skills. Responsibilities include training staff on CRM tools, executing marketing campaigns, and monitoring client engagement metrics. This position offers a dynamic work environment and values diversity in the workplace.

Qualifications

• Experience in managing client portfolios and campaigns in retail.
• Ability to analyse data effectively for strategic decision-making.
• Comfortable conducting training sessions for team members.

Responsibilities

• Manage client portfolio focusing on segmentation and relationships.
• Design and execute targeted outreach strategies for loyalty.
• Analyse client data to extract insights and drive campaigns.

Skills

Luxury retail experience

Client centric attitude

Problem solving

Digital mindset

Fluency in English and another language

Tools

Excel

CRM platform (C-Sphere)

Job description

A leading luxury fashion company is seeking an In-Store CRM to manage the client portfolio and drive CRM initiatives. The role focuses on data analysis and client engagement strategies aimed at enhancing sales performance. The ideal candidate will have luxury retail experience, a digital mindset, and strong problem-solving skills. Responsibilities include training staff on CRM tools, executing marketing campaigns, and monitoring client engagement metrics. This position offers a dynamic work environment and values diversity in the workplace.