In-Room Dining Supervisor: Elevate Guest Service & Training

Dorchester Collection; Ascot; On-site; GBP 26,000 - 32,000; Full time

Benefits offered by this job

Complimentary nights with breakfast

50% F&B discount

Pension scheme

Life assurance

Uniform laundering

Meals on duty

Eye Test

Job summary

Dorchester Collection’s Coworth Park Hotel is seeking a Supervisor for the In Room Dining team. You will work closely with the In Room Dining Manager to ensure consistently high service standards across shifts, delivering orders and amenities with a personalized touch.

The role requires managing staff training, deputising for the manager when needed, and driving guest satisfaction while maintaining brand standards onsite.

Qualifications

• Relevant previous experience in similar role.
• Knowledge of wine and food pairing.
• Experience with the sequence of Food & Beverage service.

Responsibilities

• Run the In Room Dining department with the manager to meet service standards.
• Take orders and deliver In Room Dining, manage amenities and minibars.
• Deliver personalized service by anticipating guest needs and maintaining high product standards.
• Lead training and development for the team, with spot checks and guidance.
• Act as deputy in manager’s absence and oversee opening/closing procedures.
• Complete personal objectives while handling additional tasks as required.

Skills

Similar experience

Wine knowledge

F&B service

Job description

Dorchester Collection’s Coworth Park Hotel is seeking a Supervisor for the In Room Dining team. You will work closely with the In Room Dining Manager to ensure consistently high service standards across shifts, delivering orders and amenities with a personalized touch.

The role requires managing staff training, deputising for the manager when needed, and driving guest satisfaction while maintaining brand standards onsite.