In-Room Dining Experience Manager

Auberge Collection; Greater London; On-site; GBP 50,000 - 75,000; Full time

Job summary

Cambridge House in London’s Mayfair seeks an In-Room Dining Manager to oversee the full in-room dining experience, guiding a dedicated team and upholding the House’s luxury standards with meticulous attention to detail.

You will coordinate with culinary and service teams, manage rotas, ensure health, safety and licensing compliance, and drive staff training to deliver personalised, anticipatory service day and night.

Qualifications

• Proven experience within a luxury in-room dining operation.
• Experience managing and developing team members in a fast-paced, high-detail service environment.
• Excellent organisational skills with the ability to manage multiple priorities calmly and effectively.
• Strong communication skills and a naturally attentive, service-led approach.
• Good understanding of hotel systems, ordering platforms and service logistics.

Responsibilities

• Oversee the seamless daily rhythm of the in-room dining service, ensuring consistent excellence in presentation, timing, and guest satisfaction.
• Ensure all guest orders are delivered with precision, discretion, reflecting the highest standards of luxury service.
• Coordinate closely with culinary and service departments to ensure smooth communication, intuitive collaboration, and a naturally efficient workflow.
• Manage and support team members within the in-room dining department, ensuring clear communication, calm coordination, and consistently elevated service delivery.
• Monitor service standards across all guest interactions, ensuring feedback is thoughtfully received, promptly acted upon, and meaningfully embedded into practice.
• Oversee ordering systems, POS accuracy, and service logistics to ensure operational efficiency that feels effortless and quietly assured.
• Drive the training, coaching and development of colleagues, nurturing product knowledge, service confidence and a passion for creating unforgettable guest moments.
• Manage rotas and scheduling to ensure well-balanced coverage across all service periods, including the demands of late-night service.
• Ensure full compliance with all health, safety, hygiene, and licensing requirements, maintaining an environment of calm order and absolute professionalism.
• Ensure full compliance with food safety and hygiene standards, including correct food handling procedures, stock rotation (FIFO), expiry date controls and allergen management to maintain the highest levels of guest safety and quality.
• Responsible for financial performance by monitoring departmental expenses, controlling food and beverage costs and minimising wastage.
• Collaborate with the various departments to continuously refine and elevate the in-room dining offering, shaping moments that feel both seamless and memorable.

Skills

Team management

Organisational skills

Communication skills

Attention to detail

Guest expectations

Tools

POS systems

Hotel systems

Job description

Cambridge House in London’s Mayfair seeks an In-Room Dining Manager to oversee the full in-room dining experience, guiding a dedicated team and upholding the House’s luxury standards with meticulous attention to detail.

You will coordinate with culinary and service teams, manage rotas, ensure health, safety and licensing compliance, and drive staff training to deliver personalised, anticipatory service day and night.