In-Room Dining Guest Service Specialist

Dorchester Collection; Greater London; On-site; GBP 26,000 - 32,000; Full time

Benefits offered by this job

Competitive salary and employee bonus

Complimentary stays with breakfast

World-class training and development

50% F&B discount

Complimentary laundry service

Online benefits platform access

Chiropodist foot treatments and back r

Recognition schemes

Social events throughout the year

Complimentary meal on shift

Employee Introductory Scheme - £750

Job summary

Dorchester Collection in the United Kingdom is seeking an In Room Dining Waiter to deliver guest orders and requests to guestrooms with the highest level of service, contributing to memorable experiences for every guest.

This role requires energy, attentiveness and teamwork; you will work with management to uphold the department vision while providing consistent, tailored service and maintaining excellent guest relations across all outlets, from rooms to public spaces.

Qualifications

• Experience delivering high-quality guest service in a hotel setting.
• Ability to anticipate guest needs and handle requests with discretion.
• Excellent communication and teamwork across departments.

Responsibilities

• Deliver guest orders and requests to guestrooms with care and efficiency.
• Prepare trolleys and ensure mise-en-place for service.
• Collaborate with management to uphold the department vision.
• Maintain clean, organized dining and guest areas.

Skills

5-star service

Guest relations

Mise-en-place

Communication

Teamwork

Job description

Dorchester Collection in the United Kingdom is seeking an In Room Dining Waiter to deliver guest orders and requests to guestrooms with the highest level of service, contributing to memorable experiences for every guest.

This role requires energy, attentiveness and teamwork; you will work with management to uphold the department vision while providing consistent, tailored service and maintaining excellent guest relations across all outlets, from rooms to public spaces.