Assistant In-Room Dining Manager

Coworth Park; Greenham; On-site; GBP 25,000 - 36,000; Full time

Benefits offered by this job

Bonus scheme

Service charge

Complimentary stays

F&B discount

Social events

Private pension

Training opportunities

Friend referral bonus

Wellbeing support

Job summary

Coworth Park in the United Kingdom is seeking an In-Room Dining Supervisor to lead the team and ensure exceptional guest service. You will develop and monitor In-Room Dining sales, service and operations to deliver the best guest experience.

You will lead the team, uphold 5-star standards, and handle guest requests with creativity. The role offers progression, training opportunities and recognition within the Dorchester Collection.

Qualifications

• Previous In-Room Dining Supervisor experience in luxury hospitality.
• Strong customer-service ethos and guest-focused approach.
• Excellent communication and leadership capabilities.

Responsibilities

• Develop, implement and monitor In-Room Dining sales, service and operational systems.
• Lead and motivate the In-Room Dining team to meet budgets and service standards.
• Ensure the In-Room Dining environment matches a 5-star establishment.
• Handle guest requests with flexibility and creativity.
• Take orders and deliver In-Room Dining and manage mini-bars/amenities.
• Provide training and development for the team and support events.
• Deputize for manager and manage opening/closing of departments.
• Complete personal objectives and assist with other tasks as needed.

Skills

Leadership

Customer service

Communication

English proficiency

Job description

Join us as an In-Room Dining Supervisor at Coworth Park, recently recognised as one of The Sunday Times Top 10 Best Places to Work for in 2024. We continually strive to build and nurture a culture where inclusiveness is part of our DNA, reflected in our values of passion, personality, respect, working together, and creativity. We believe that a variety of perspectives enriches our culture and drives our success.

We care about your career and are known for having the absolute best people in the industry. When you join us as an In Room Dining Supervisor you start a unique opportunity to become celebrated as the very best in your field. You'll learn not only from your fellow Legends, but also through our award-winning learning academy, so that you can achieve the highest standards of craft, service, and leadership and become a legend in your own story.

What you'll get

As an In Room Dining Supervisor at Coworth Park, here are just some of the great benefits you will receive:

• Fantastic Employee bonus scheme and Excellent Service charge
• Complimentary stays including breakfast across the Dorchester Collection Hotels - up to 48 nights every year
• 50% F&B discount at selected bars and restaurants within the Dorchester Collection
• Vibrant Social events that bring employees together including Summer party and Winter ball
• Amazing benefits such as discounts in various high street and online shops, seasonal ticket loan, rental deposit scheme and competitive Private Pension Scheme
• Apprenticeship, training and development opportunities - from Level 2 (Hospitality Team Member) up to Level 5 (Operations Manager) and many others.
• £ 750 bonus when you recommend a friend
• Access to immediate well being advice, because We Care about our employees

What you'll do

You’ll love what you do and take pride in delighting our guests:

• You will be responsible for developing, implementing & monitoring In-Room Dining sales, service & operational systems to provide a seamless guest experience and maximise business potential, all to ensure our guests receive nothing but the best experience.
• You will lead and motivate the In Room Dining team to enhance performance, achieve business goals, financial budgets and service standards.
• You will ensure that the In-Room Dining menu and environment is consistent with a 5 star establishment in order to meet & exceed guest expectations
• You’ll also show flexibility and creativity in dealing with guests’ special requests or any challenges that may arise during the day
• Take orders and deliver In Room Dining across and be responsible for amenities and the mini bars
• Guarantee that the highest standard of service and product is delivered to our guests at all times by anticipating their needs with a personalized service
• Manage and deliver effective training and development for the team, including spot checking and guidance
• Work closely with the Events Operations Manager and run eventsTo deputize in the absence of a manager and be responsible for opening and closing the departments
• Ensure completion of your personal objectives and responsibilities Along with your main duties you may be asked to complete other tasks as and when necessary and reasonably required

The items shared are the essence of a day in the life of an In Room Dining Supervisor, but we’ll make sure you are provided with specifics on how we care for our hotel.

What you'll bring

• Previous experience as an In Room Dining Supervisor within a luxury hospitality environment.
• Our values of, Passion, Personality, Respect, Working Together and Creativity guide us each day and every day. As an Assistant In Room Dining Manager you’ll have the opportunity to bring these to life and continue to create our legacy.
• Communication is what keeps our departments running perfectly. You will have great communication skills with a strong customer service ethic.
• English is the primary language used in our hotel. You will comfortably communicate in this language.

We celebrate diversity and are committed to creating an inclusive environment for all employees and applicants. If you require any accommodations during the application process, please contact the People & Culture team at [e-mail]

Compensation: Competitive salary