Luxury In-Room Dining Supervisor

Mandarin Oriental Hotel Group Limited; City of Westminster; On-site; GBP 26,000 - 36,000; Full time

Benefits offered by this job

Free meals on duty

Uniform dry-cleaning services

50% F&B & Spa discount on property

MOstay complimentary nights

Job summary

Mandarin Oriental Hyde Park, London is seeking a dedicated In Room Dining Supervisor to lead the team and ensure exceptional guest service across rotating shifts. You will take Food & Beverage orders by phone, maintain standards, and train colleagues while managing inventory and guest satisfaction.

Join a luxury hotel brand known for Asian-inspired service and a commitment to sustainability, with extensive colleague benefits, development opportunities, and a supportive, high-performance culture

Qualifications

• Takes Food & Beverage orders via phone, adhering to LQA and Forbes standards.
• Provides efficient F&B service ensuring guest satisfaction.
• Updates internal system and manages inventory with attention to detail.

Responsibilities

• Take Food & Beverage orders via phone from guests, adhering to LQA and Forbes standards.
• Provide efficient F&B service to ensure guest and resident satisfaction.
• Update internal system and manage inventory with attention to detail.

Skills

F&B Service

Guest Service

Team Leadership

Communication

Job description

Mandarin Oriental Hyde Park, London is seeking a dedicated In Room Dining Supervisor to lead the team and ensure exceptional guest service across rotating shifts. You will take Food & Beverage orders by phone, maintain standards, and train colleagues while managing inventory and guest satisfaction.

Join a luxury hotel brand known for Asian-inspired service and a commitment to sustainability, with extensive colleague benefits, development opportunities, and a supportive, high-performance culture