In-Resort Host

Robert Arrigo & Sons; Newport; On-site; GBP 40,000 - 60,000; Full time

Job summary

A tourism services provider in Newport is seeking a dedicated Host to enhance the experiences of guests visiting Malta. Key responsibilities include engaging with guests, providing informative experiences, and ensuring their comfort during activities. Candidates should possess excellent communication skills and ideally speak multiple languages. The position is full-time with flexible timings, and includes meals and transport allowance during guest activities.

Benefits

Meals and transport allowance

Flexibility in shift timings

Qualifications

• Experience in hospitality or tourism is preferred.
• Ability to interact and engage with diverse groups of people.
• Flexibility in timings and willingness to work on weekends and public holidays.

Responsibilities

• Host and interact with guests during their stay and activities.
• Deliver informative programs and ensure guest transportation.
• Maintain high standards of transport and supplier services.

Skills

Excellent communication skills

Multilingual ability

Guest service orientation

Job description

Job Description

As a key member of our team, you’ll play a major role in bringing happiness and excitement to people from around the world visiting and experiencing Malta. If you’re dedicated, dependable, and driven to deliver exceptional guest service, this is the place for you! The Host position is an exciting opportunity for team members to make meaningful connections with our guests during our tour and experience offerings.

Duties And Responsibilities

Hosts are responsible for the following when accompanying guests throughout their stay in Malta and on the various activities and experiences in Malta:

• Hosting, communicating, accompanying, and interacting with personalised and larger groups of guests regularly in a friendly and professional manner from their arrival in Malta and throughout their stay in Malta up until departure.
• Deliver guests with an appropriately informative and interesting program during their stay.
• Ensure that guests are transported to the applicable destinations in a safe and comfortable manner.
• Coordinating, planning, delivering, and accompanying all visits and experiences as detailed on the published itineraries for guests. To be prepared to offer interesting and well-researched alternatives to suit guest interests and preferences should the need arise.
• To check the good maintenance and careful driving, manoeuvring, and parking of the transport being used at all times both the exterior and interior of the bus to be immaculately presented at all times.
• To check the delivery and maintenance of standards of suppliers used during any planning visit with guests (restaurants, transport both land and sea, guides, special venues etc).

Languages

The Vacancy Is Open For Persons Speaking Any Of The Following Languages With a Level That Would Allow Good Communication With Freeing Tourists Visiting Malta

• Polish
• Romanian
• Italian
• French
• German
• Spanish
• Portuguese
• Dutch
• Serbian

Preference will be given to applicants who speak more than one language.

Other Information

The role is on a full-time basis and requires flexibility in terms of timings (with some days being full day or half days as well as night / evening depending on the guests' itinerary) and days of work which may include weekends and public holidays.

Meals and transport allowance would be included as part of the package when Host is out with guests accompanying them in their itineraries and activities.

All applications will be treated in the strictest confidence.

Applications together with a detailed CV are to be sent via email to [e-mail]