In-House Motor Engineer – Hybrid Role with EV Car Scheme

Direct Line Group Careers; Liverpool; Hybrid; GBP 35,000 - 45,000; Full time

Job summary

A leading insurance provider in Liverpool is seeking a Motability In-House Motor Engineer for a full-time, permanent position. The role involves handling motor claims, providing technical expertise, and coaching colleagues. The successful candidate will possess strong analytical and decision-making skills, along with relevant engineering knowledge. Competitive benefits include a comprehensive pension plan, generous holidays, and employee discounts. This hybrid position offers flexibility, requiring only two days in the office each week.

Benefits

9% employer contributed pension

50% off home, motor and pet insurance

Additional optional Health and Dental insurance

Generous holidays

Buy as you earn share scheme

Employee discounts and cashback

EV car scheme

Qualifications

• Expert technical knowledge within a relevant motor engineering category.
• Experience in a technical or engineering-focused environment.
• Demonstrated experience in coaching and guiding others.
• Strong ability to analyze repair methods and technical reports.
• Excellent decision-making skills focused on accuracy and indemnity control.

Responsibilities

• Handle and negotiate motor claims within your licence level.
• Review repair and total loss cases to ensure optimum settlement.
• Identify potential fraud or injury cases for referral.
• Manage customer interactions to deliver high satisfaction.
• Maintain strong relationships with internal and external engineers.
• Source third-party experts to support case recommendations.
• Contribute to process improvements in service quality.
• Provide technical coaching to Claims colleagues.
• Handle complex cases needing deeper technical expertise.

Skills

Technical knowledge in motor engineering

Experience in technical environments

Coaching and support skills

Analytical skills for repair methods

Decision-making with focus on accuracy

Job description

A leading insurance provider in Liverpool is seeking a Motability In-House Motor Engineer for a full-time, permanent position. The role involves handling motor claims, providing technical expertise, and coaching colleagues. The successful candidate will possess strong analytical and decision-making skills, along with relevant engineering knowledge. Competitive benefits include a comprehensive pension plan, generous holidays, and employee discounts. This hybrid position offers flexibility, requiring only two days in the office each week.