In-Branch Banking: Customer Service Consultant (Stowmarket)

Santander; Mid Suffolk; On-site; GBP 23,000 - 28,000; Full time

Benefits offered by this job

25 days holiday

£500 cash allowance

8% discretionary bonus

Pension contributions

Healthcare benefits

Discounts on Santander products

Job summary

SantanderUK is seeking a Customer Service Consultant at the Stowmarket branch to help customers manage their money with confidence. You will support personal banking customers to maximise digital banking and deliver a personalised, human service that builds long‑term trust.

This role focuses on using face‑to‑face, phone, and video channels to meet banking needs, while encouraging digital self‑service and shaping a seamless customer experience across Santander’s services.

Qualifications

• Experience delivering excellent customer service across multiple channels.
• Experience supporting customers with financial products or services.
• Experience working in a collaborative team environment.

Responsibilities

• Supporting customers across face-to-face, telephone and video channels to meet their banking needs.
• Helping customers build confidence in using digital banking services, including mobile and online platforms.
• Understanding customer needs and proactively identifying the most suitable products and services.
• Resolving customer queries efficiently and providing clear, practical solutions.
• Building strong, lasting relationships through personalised service and regular engagement.
• Encouraging digital self‑service adoption using customer devices and in‑branch technology.
• Collaborating with colleagues to deliver a consistent and high‑quality customer experience.
• Identifying opportunities to improve how we support customers and enhance service delivery.

Skills

Customer service

Financial products

Team collaboration

Job description

SantanderUK is seeking a Customer Service Consultant at the Stowmarket branch to help customers manage their money with confidence. You will support personal banking customers to maximise digital banking and deliver a personalised, human service that builds long‑term trust.

This role focuses on using face‑to‑face, phone, and video channels to meet banking needs, while encouraging digital self‑service and shaping a seamless customer experience across Santander’s services.