Branch Banking Advisor – Customer Service (Norwich)

Santander; Norwich; Hybrid; GBP 23,000 - 28,000; Full time

Benefits offered by this job

Annual cash allowance

Holiday entitlement

Private health insurance

Pension contributions

Life & income protection

Share plans

Job summary

Santander UK is recruiting a Customer Service Consultant at the Norwich TSB Branch. You will support customers across face-to-face, phone and video channels, guiding them through digital banking and personal finance needs to build trust and loyalty.

In this 12-month FTC, you’ll develop your knowledge of banking products, resolve queries efficiently, and collaborate with colleagues to deliver a consistently high standard of service, while embracing hybrid working patterns.

Qualifications

• Experience delivering excellent customer service across multiple channels.
• Experience supporting customers with financial products or services.
• Experience working in a collaborative team environment.

Responsibilities

• Supporting customers across face-to-face, telephone and video channels to meet their banking needs
• Helping customers build confidence in using digital banking services, including mobile and online platforms
• Understanding customer needs and proactively identifying the most suitable products and services
• Resolving customer queries efficiently and providing clear, practical solutions
• Building strong, lasting relationships through personalised service and regular engagement
• Encouraging digital self-service adoption using customer devices and in-branch technology
• Collaborating with colleagues to deliver a consistent and high-quality customer experience
• Identifying opportunities to improve how we support customers and enhance service delivery

Skills

Customer service

Multi-channel support

Team collaboration

Job description

Santander UK is recruiting a Customer Service Consultant at the Norwich TSB Branch. You will support customers across face-to-face, phone and video channels, guiding them through digital banking and personal finance needs to build trust and loyalty.

In this 12-month FTC, you’ll develop your knowledge of banking products, resolve queries efficiently, and collaborate with colleagues to deliver a consistently high standard of service, while embracing hybrid working patterns.