Branch Banking: Customer Service & Digital Banking Advisor

Santander UK plc.; Tavistock; On-site; GBP 23,000 - 28,000; Full time

Benefits offered by this job

25 days' holiday + bank holidays

£500 flexible benefit allowance

Discretionary bonus up to 8% of salary

Pension contribution

Job summary

Santander UK plc. Tavistock branch is seeking a Customer Service Consultant to support customers face-to-face and across digital channels, helping them feel confident with their banking tools and services. You will build long-term relationships through personalised service and proactive outreach.

The role focuses on delivering a human, high-quality customer experience, while promoting digital self-service and collaborating with colleagues to drive better service for our customers.

Qualifications

• Experience delivering excellent customer service across multiple channels.
• Experience supporting customers with financial products or services.
• Experience working in a collaborative team environment.

Responsibilities

• Supporting customers across face-to-face, telephone and video channels to meet their banking needs.
• Helping customers build confidence in using digital banking services, including mobile and online platforms.
• Understanding customer needs and proactively identifying the most suitable products and services.
• Resolving customer queries efficiently and providing clear, practical solutions.
• Building strong, lasting relationships through personalised service and regular engagement.
• Encouraging digital self-service adoption using customer devices and in-branch technology.
• Collaborating with colleagues to deliver a consistent and high-quality customer experience.
• Identifying opportunities to improve how we support customers and enhance service delivery.

Skills

Customer service

Multi-channel support

Financial products knowledge

Job description

Santander UK plc. Tavistock branch is seeking a Customer Service Consultant to support customers face-to-face and across digital channels, helping them feel confident with their banking tools and services. You will build long-term relationships through personalised service and proactive outreach.

The role focuses on delivering a human, high-quality customer experience, while promoting digital self-service and collaborating with colleagues to drive better service for our customers.