Branch Banking Customer Advocate for Digital Banking

Santander Group; Tavistock; Vor Ort; GBP 23.000 - 28.000; Vollzeit

Benefits dieser Stelle

Flexible benefit allowance

8% discretionary bonus

£500 annual cash allowance

25 days holiday + bank holidays

Private healthcare benefits

Pension contributions

Staff product discounts

Zusammenfassung

Santander UK in Tavistock is seeking a Customer Service Consultant to support personal banking customers across face-to-face, phone, and video channels, helping customers use digital banking and stay in control of their finances.

You’ll build trust through personalised service, identify suitable products, and collaborate with colleagues to deliver a high-quality experience. 25 days holiday, pension, and flexible benefits are included.

Qualifikationen

• Experience delivering excellent customer service across multiple channels.
• Experience supporting customers with financial products or services.
• Experience working in a collaborative team environment.

Aufgaben

• Supporting customers across face-to-face, telephone and video channels to meet their banking needs
• Helping customers build confidence in using digital banking services, including mobile and online platforms
• Understanding customer needs and proactively identifying the most suitable products and services
• Resolving customer queries efficiently and providing clear, practical solutions
• Building strong, lasting relationships through personalised service and regular engagement
• Encouraging digital self-service adoption using customer devices and in-branch technology
• Collaborating with colleagues to deliver a consistent and high-quality customer experience
• Identifying opportunities to improve how we support customers and enhance service delivery

Kenntnisse

Customer service

Multichannel support

Financial products knowledge

Team collaboration

Jobbeschreibung

Santander UK in Tavistock is seeking a Customer Service Consultant to support personal banking customers across face-to-face, phone, and video channels, helping customers use digital banking and stay in control of their finances.

You’ll build trust through personalised service, identify suitable products, and collaborate with colleagues to deliver a high-quality experience. 25 days holiday, pension, and flexible benefits are included.