Branch Banking Customer Experience Consultant

Santander Group; Stowmarket; On-site; GBP 23,000 - 28,000; Full time

Benefits offered by this job

Salary £25,638

£500 flexible benefits allowance

Discretionary 8% bonus

25–26 days holiday

Pension contributions

Wellbeing benefits

Job summary

Santander is seeking a Customer Service Consultant for the Stowmarket TSB Branch. You will assist personal banking customers across face-to-face, telephone and video channels, helping them feel confident with digital banking while delivering a personalised experience that builds trust and loyalty.

The role offers a starting salary of £25,638 with a £500 flexible benefit allowance and the chance to earn an 8% discretionary bonus.

Qualifications

• Experience delivering excellent customer service across multiple channels.
• Experience supporting customers with financial products or services.
• Experience working in a collaborative team environment.

Responsibilities

• Support customers across face-to-face, telephone and video channels to meet banking needs.
• Help customers build confidence in using digital banking services (mobile and online).
• Understand customer needs and proactively identify suitable products and services.
• Resolve customer queries efficiently and provide clear, practical solutions.
• Build strong, lasting relationships through personalised service and regular engagement.
• Encourage digital self-service adoption using customer devices and in-branch technology.
• Collaborate with colleagues to deliver a consistent, high-quality customer experience.
• Identify opportunities to improve how we support customers and enhance service delivery.

Skills

Customer service

Multi-channel support

Team collaboration

Job description

Santander is seeking a Customer Service Consultant for the Stowmarket TSB Branch. You will assist personal banking customers across face-to-face, telephone and video channels, helping them feel confident with digital banking while delivering a personalised experience that builds trust and loyalty.

The role offers a starting salary of £25,638 with a £500 flexible benefit allowance and the chance to earn an 8% discretionary bonus.