Digital Banking & In-Branch Customer Consultant

Banco Santander SA; Beverley; Hybrid; GBP 21,000 - 29,000; Full time

Benefits offered by this job

Flexible benefit allowance

Discretionary bonus 8%

25 days holiday + bank holidays

Voluntary healthcare benefits

Pension contributions

Share plans

Wellbeing programs

Job summary

Santander Beverley is seeking a Customer Service Consultant to support personal banking customers across face-to-face, telephone and digital channels. You will help customers use digital banking and deliver a personalised, human experience that builds trust and loyalty.

The role requires experience in high-quality customer service, knowledge of financial products, and a collaborative approach within a team environment.

Qualifications

• Experience delivering excellent customer service across multiple channels.
• Experience supporting customers with financial products or services.
• Experience working in a collaborative team environment.

Responsibilities

• Supporting customers across face-to-face, telephone and video channels to meet their banking needs.
• Helping customers build confidence in using digital banking services, including mobile and online platforms.
• Understanding customer needs and proactively identifying the most suitable products and services.
• Resolving customer queries efficiently and providing clear, practical solutions.
• Building strong, lasting relationships through personalised service and regular engagement.
• Encouraging digital self-service adoption using customer devices and in-branch technology.
• Collaborating with colleagues to deliver a consistent and high-quality customer experience.
• Identifying opportunities to improve how we support customers and enhance service delivery.

Skills

Customer service

Multi-channel

Financial products

Teamwork

Job description

Santander Beverley is seeking a Customer Service Consultant to support personal banking customers across face-to-face, telephone and digital channels. You will help customers use digital banking and deliver a personalised, human experience that builds trust and loyalty.

The role requires experience in high-quality customer service, knowledge of financial products, and a collaborative approach within a team environment.