Branch Banking Customer Experience Advisor

Santander Group; Ipswich; Hybrid; GBP 23,000 - 29,000; Full time

Benefits offered by this job

Flexible benefit allowance

Discretionary bonus of 8%

25 days holiday + bank holidays (26/yr

Pension contribution 8%

Healthcare benefits

Life insurance

Share plans

Wellbeing programs

Staff discounts

Job summary

Santander UK is seeking a Customer Service Consultant at the Ipswich TSB branch. You will support personal banking customers, helping them navigate digital banking while delivering a personalised, human experience to build trust and loyalty.

Join a team focused on innovation, collaboration, and delivering excellent service, with a starting salary and benefits package designed to reward performance and support wellbeing.

Qualifications

• Experience delivering excellent customer service across multiple channels.
• Experience supporting customers with financial products or services.
• Experience working in a collaborative team environment.

Responsibilities

• Supporting customers across face-to-face, telephone and video channels to meet their banking needs.
• Helping customers build confidence in using digital banking services, including mobile and online platforms.
• Understanding customer needs and proactively identifying the most suitable products and services.
• Resolving customer queries efficiently and providing clear, practical solutions.
• Building strong, lasting relationships through personalised service and regular engagement.
• Encouraging digital self-service adoption using customer devices and in-branch technology.
• Collaborating with colleagues to deliver a consistent and high-quality customer experience.
• Identifying opportunities to improve how we support customers and enhance service delivery.

Skills

Customer service

Financial products

Team collaboration

Job description

Santander UK is seeking a Customer Service Consultant at the Ipswich TSB branch. You will support personal banking customers, helping them navigate digital banking while delivering a personalised, human experience to build trust and loyalty.

Join a team focused on innovation, collaboration, and delivering excellent service, with a starting salary and benefits package designed to reward performance and support wellbeing.