Digital Banking Advisor – Customer Care & Branch Support

Santander UK plc.; Swindon; Vor Ort; GBP 23.000 - 28.000; Vollzeit

Benefits dieser Stelle

£500 flexible benefits allowance

Discretionary bonus 8% of salary

25 days holiday + bank holidays

Zusammenfassung

Santander UK plc, Swindon branch, is seeking a Customer Service Consultant to help customers feel confident about using digital banking and personal banking services, delivering a friendly, human experience in branch, on phone or video.

You will support customers, identify the right products, handle queries efficiently, promote digital self-service, and collaborate with colleagues to maintain a high-quality service.

Qualifikationen

• Experience delivering excellent customer service across multiple channels.
• Experience supporting customers with financial products or services.
• Experience working in a collaborative team environment.

Aufgaben

• Supporting customers across face-to-face, telephone and video channels to meet their banking needs.
• Helping customers build confidence in using digital banking services, including mobile and online platforms.
• Understanding customer needs and proactively identifying the most suitable products and services.
• Resolving customer queries efficiently and providing clear, practical solutions.
• Building strong, lasting relationships through personalised service and regular engagement.
• Encouraging digital self-service adoption using customer devices and in-branch technology.
• Collaborating with colleagues to deliver a consistent and high-quality customer experience.
• Identifying opportunities to improve how we support customers and enhance service delivery.

Kenntnisse

Customer service

Financial products

Team collaboration

Jobbeschreibung

Santander UK plc, Swindon branch, is seeking a Customer Service Consultant to help customers feel confident about using digital banking and personal banking services, delivering a friendly, human experience in branch, on phone or video.

You will support customers, identify the right products, handle queries efficiently, promote digital self-service, and collaborate with colleagues to maintain a high-quality service.