Branch Banking Customer Service Consultant (12-Month FTC)

Santander UK plc.; Stowmarket; On-site; GBP 23,000 - 28,000; Full time

Benefits offered by this job

£500 annual cash allowance

25 days’ holiday + bank holidays

Private healthcare benefits

Employer pension contributions (8% of

Staff product discounts

Job summary

Santander UK plc. is seeking a Customer Service Consultant for the Stowmarket branch to support personal banking customers across in-branch, phone and video channels.

You will help customers leverage digital banking tools while delivering a personalised, human experience that fosters trust and loyalty. The role focuses on advising customers, solving queries, and building long-term relationships, with emphasis on enabling digital self-service and ensuring a high-quality service standard in a busy

Qualifications

• Experience delivering excellent customer service across multiple channels
• Experience supporting customers with financial products or services
• Experience working in a collaborative team environment

Responsibilities

• Supporting customers across face-to-face, telephone and video channels to meet their banking needs
• Helping customers build confidence in using digital banking services, including mobile and online platforms
• Understanding customer needs and proactively identifying the most suitable products and services
• Resolving customer queries efficiently and providing clear, practical solutions
• Building strong, lasting relationships through personalized service and regular engagement
• Encouraging digital self-service adoption using customer devices and in-branch technology
• Collaborating with colleagues to deliver a consistent and high-quality customer experience
• Identifying opportunities to improve how we support customers and enhance service delivery

Skills

Customer service

Multi-channel service

Team collaboration

Job description

Santander UK plc. is seeking a Customer Service Consultant for the Stowmarket branch to support personal banking customers across in-branch, phone and video channels.

You will help customers leverage digital banking tools while delivering a personalised, human experience that fosters trust and loyalty. The role focuses on advising customers, solving queries, and building long-term relationships, with emphasis on enabling digital self-service and ensuring a high-quality service standard in a busy