Improvement Analyst

ScottishPower; Glasgow; Hybrid; GBP 31,000 - 40,000; Full time

Job summary

A leading utility company in the UK seeks a passionate Improvement Analyst to drive change and enhance business processes. You will work within their Customer Business Centre, focusing on process improvements, coaching team members on agile principles, and supporting audits to ensure compliance. The ideal candidate will have complex problem-solving skills, project management experience, and knowledge of agile methodologies. This position offers competitive annual salary and various benefits, including pension schemes and employee discounts.

Benefits

36 days annual leave

Holiday Purchase

Share Schemes

Technology Vouchers

Electric Vehicle Schemes

Cycle to Work scheme

Healthcare benefit options

Life Assurance

Financial wellbeing support

Employee deals on travel insurance

Qualifications

• Knowledge and/or experience in the utility industry.
• Strong written and verbal communication skills.
• Proven experience in successfully delivering projects.
• Knowledge of agile methodologies.
• Experience managing projects with Atlassian tools.

Responsibilities

• Define and roll out quality standards and maintain documentation.
• Guide CoE staff and contractors to align with project goals.
• Support the management of business stakeholders.
• Identify best practices and implement changes to business processes.

Skills

Complex Problem-Solving

Customer Management

Project Management

Communication

Time Management

Analytical Thinking

Tools

Atlassian Tools

Job description

Glasgow. G2 5AD / Hybrid

Salary from £31,045

Closing Date Thursday 18th December

Help us create a better future, quicker

Are you passionate about driving change and ensuring excellence in business processes then join our Team as an Improvement Analyst?

Working within our Customer Business Centre of Excellence, you’ll play a pivotal role in enhancing our change and incident management processes, focusing on SAP and Cloud-Based application platforms.

Reporting to the Change Management Manager, you’ll be at the front­of­line of implementing process improvements and providing expert guidance on change management. Your efforts will support our day-to-day operations, ensuring our business solutions perform at their best.

In this dynamic role, you’ll coach and train team members on agile principles. Your expertise will be crucial in refining our planning, incident, and change processes, and you’ll play a key role in supporting internal and external audits to ensure compliance with all stipulated controls.

If you’re ready to make a significant impact and help us achieve excellence, we want to hear from you!

What you’ll be doing

As an Improvement Analyst, you will play a pivotal role in enhancing business processes and technological solutions. Your main responsibilities will include:

Standards & Documentation: Define and roll out quality standards and templates and maintain comprehensive documentation to support CoE processes.

Program Guidance: Guide CoE staff and external contractors/consultants, ensuring alignment with project goals and CoE processes.

Stakeholder Management: Support efforts to manage business stakeholders and maintain strong working relationships with key business users.

Process Improvement: Identify best practices, recommend and initiate improvement activities, and design, specify, test, and implement changes to business processes.

This role is ideal for a proactive individual with a keen eye for detail and a passion for driving continuous improvement in a dynamic business environment.

What you’ll bring

To excel as an Improvement Analyst, you should possess the following key skills:

• Complex Problem‑Solving: Ability to navigate and resolve challenges in a highly complex process/technical environment using creativity and innovation.
• Customer Management: Strong skills in managing customer relationships and ensuring satisfaction.
• Project Management: Proven experience in managing projects from inception to completion.
• Communication: Excellent written and verbal communication skills, with the ability to effectively convey information at a senior level.
• Time Management: Proficient in managing time and prioritizing workload to meet tight deadlines.
• Analytical Thinking: Ability to think analytically and make data‑driven decisions.
• These skills will enable you to thrive in a dynamic environment, driving continuous improvement and delivering impactful solutions.

Minimum Criteria

• Utility Industry Expertise: Knowledge and/or experience in the utility industry.
• Communication Skills: Strong written and verbal communication skills.
• Project Delivery Experience: Proven experience in successfully delivering projects.
• Agile Methodologies: Knowledge of agile methodologies and proven experience in delivering projects using agile practices.
• Atlassian Tools : Experience of use managing projects, collaborating with teams, and maintaining documentation.

What’s in it for you

As well as a competitive salary which is reviewed annually, you can also enjoy a number of other benefits. With our pension scheme, we’ll double match your contribution up to a company contribution of 10%.

Benefits include:

• 36 days annual leave
• Holiday Purchase – perfect your work/life balance with extra annual leave
• Share Schemes
• Technology Vouchers – save more and spread the cost of your technology purchases
• Electric Vehicle Schemes – to help you transition to green/clean driving
• Cycle to Work scheme and Public Transport Season Ticket Loans
• Healthcare benefit options including: Dental Insurance, Private Medical Insurance, Health Cash Plan and annual Health Assessments
• Life Assurance (4x salary)
• Access to Savesmart financial wellbeing support
• Plus shopping, leisure, restaurant and gym discounts, and unique employee deals on travel insurance and more

Why ScottishPower

ScottishPower is part of the Iberdrola Group, one of the world’s largest integrated utility companies and a world leader in wind energy. With a commitment to generate all of our energy from renewable resources and a drive to create the energy infrastructure of the future, we’re at the forefront of the journey to Net Zero and investing over £6m every working day to make this happen. With diverse opportunities across our businesses and a commitment to invest in our own internal talent, ScottishPower can offer people real career opportunities that meet personal and professional goals, in a global organisation.

Inclusion, diversity, and a social purpose are at the heart of everything we do. Together with our values, they bring us together into a stronger, more sustainable business with direct links to the communities we serve. It takes all kinds of people to build a large-scale business like ours, so whatever your background, you’ll fit right in.

ScottishPower is committed to providing reasonable support or adjustments in our recruiting processes for candidates with disabilities, long term conditions, mental health conditions, or who are neurodivergent or require pregnancy‑related support. If you need support, please reach out to careers scottishpower.com.