Implementation Project Manager

BillingPlatform; United Kingdom; Remote; GBP 50,000 - 70,000; Full time

Job summary

A fast-growing SaaS company is seeking an Implementation Project Manager to lead client-facing projects. This role demands strong project management skills, experience in SaaS implementations, and a collaborative approach with stakeholders. The ideal candidate has a Bachelor's degree, relevant certifications, and excellent communication capabilities. This position offers competitive compensation and benefits, including medical coverage from day one, and is based in the United Kingdom.

Benefits

Competitive compensation

Robust benefits package

Medical insurance from day one

Discretionary and charitable time off

Home office setup allowance

Qualifications

• 4-6 years of experience in SaaS implementations in billing or ERP/finance.
• Experience leading large-scale enterprise projects.
• Familiarity with waterfall and agile methodologies.

Responsibilities

• Lead customer-facing implementation projects ensuring delivery excellence.
• Act as the central point of contact for customer stakeholders.
• Proactively identify risks and create mitigation strategies.

Skills

SaaS implementations

Project management

Communication

Negotiation

Conflict resolution

Education

Bachelor’s degree

PMP or CSM certification

Tools

Jira

Smartsheet

MS Project

Job description

Overview

BillingPlatform is an industry-leading, fast-growing SaaS company. Our award-winning, cloud-based revenue lifecycle management platform is leveraged by leading global enterprises to automate and streamline the entire quote-to-cash process. At BillingPlatform, our employees are our most valuable asset, and we believe deeply in a culture of collaboration, accountability, innovation, and transparency. We seek bright, enthusiastic, and creative professionals looking to be part of our incredible team focused on challenging the status quo and driving transformational value to customers.

Backed by leading private equity firms FTV Capital and Columbia Capital, we have achieved remarkable industry recognition for growth, including being listed for the fifth consecutive year on Deloitte’s Technology Fast 500 list of fastest-growing technology companies and ranked on the Inc 5000 list for five years running. Our ability to innovate market-leading solutions has been validated by all major industry analyst firms, including being named a Leader in the first-ever Gartner Magic Quadrant for Recurring Billing Applications, and being recognized as the Leader in Forrester Research’s “The Forrester Wave: SaaS Recurring Billing Solutions.” To learn more about us, visit billingplatform.com.

Responsibilities

• As an Implementation Project Manager, lead customer-facing implementation projects critical to clients’ success and to BillingPlatform’s growth. Drive delivery excellence across the full implementation lifecycle—ensuring projects are on time, on budget, in scope, and designed for long-term customer adoption and value realization.
• Balance program governance, customer success, and technical delivery oversight; coordinate with customers, partners, and internal teams to deliver high-quality outcomes aligned to best practices in billing, invoicing, collections, and revenue recognition.

Key Responsibilities

• Project Leadership & Governance
  • Lead end-to-end project management for BillingPlatform implementations, driving delivery against scope, schedule, and budget.
  • Define and manage project governance structures, including Steering Committees, Delivery Assurance checkpoints, and partner/customer accountability models.
  • Proactively identify risks and issues; create mitigation strategies and escalate as needed.
• Customer & Partner Engagement
  • Act as the central point of contact for customer stakeholders, ensuring alignment on goals, requirements, and deliverables.
  • Partner with third-party system integrators and consulting firms, providing oversight and enforcing BillingPlatform’s Delivery Assurance standards.
  • Facilitate executive-level communication, reporting project health, milestones, and risks.
• Requirements & Solution Alignment
  • Coordinate requirements gathering, validation, and traceability to ensure business goals are met.
  • Partner with Solution Architects and Consultants to confirm solutions align with BillingPlatform best practices and product capabilities.
  • Ensure revenue recognition and compliance considerations (e.g., ASC 606/IFRS 15) are incorporated into project design and delivery.
• Collaboration & Internal Alignment
  • Work with Sales during scoping to ensure accurate estimates and clear handoff into delivery.
  • Collaborate with Product Management to escalate configuration challenges, evaluate product gaps, and recommend roadmap items.
  • Contribute to continuous improvement of PS methodologies, tools, and accelerators.
• Team Enablement
  • Support recruiting, onboarding, and mentoring of Project Managers and Consultants.
  • Promote a culture of collaboration, accountability, and continuous improvement within Professional Services and across partner ecosystems.

Qualifications

• Bachelor’s degree and 4-6 years of experience in SaaS implementations, preferably in billing, quote-to-cash, or ERP/finance ecosystems.
• PMP, CSM, or comparable certification preferred.
• Demonstrated experience leading large-scale enterprise projects, including those involving system integrators or partner-led delivery.
• Familiarity with both waterfall and agile methodologies, with strong skills in modern project management tools (e.g., Jira, Smartsheet, MS Project).
• Strong understanding of billing, invoicing, collections, and revenue recognition processes.
• Exceptional communication skills with the ability to influence executive stakeholders and drive alignment across cross-functional teams.
• Strong negotiation and conflict resolution skills, with the ability to manage competing priorities and drive decisions.
• Self-motivated, independent, and possessing the ability to learn quickly.
• Ability to travel up to 25%.

Benefits

• Be part of one of the fastest-growing companies in the United States
• Receive competitive compensation that includes a robust benefits package
• Medical insurance coverage is effective on the first day of employment
• Discretionary and charitable time off program
• Home office setup allowance, if fully remote

BillingPlatform provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law.