Implementation Consultant – Revenues & Benefits

Civica; Bristol; Hybrid; GBP 35,000 - 55,000; Full time

Job summary

A technology services company in the UK is seeking an Implementation Consultant to manage software implementations for local government clients. This role involves providing consultancy services, training clients on software usage, and ensuring high customer satisfaction. Ideal candidates should have experience in software implementation, excellent communication and customer service skills, and the ability to work under pressure. You will join a supportive team committed to public service enhancements through technology.

Benefits

25 Days Annual Leave + bank holidays

Up to 3 extra days off for volunteering

5% employer pension match

Private Medical Insurance

Life Assurance – 4x salary

Qualifications

• Recent experience within a software implementation role for a software house or within the Local Government sector.
• Ability to gather and define requirements, including documentation and appropriate customer sign-off.
• Positive, proactive, and self-motivated with a clean driving license.

Responsibilities

• Provide Professional Consultancy Services for Revenues and Benefits Products.
• Implement and configure Civica software following project guidelines.
• Communicate effectively with customers, providing updates and resolving issues.

Skills

Customer service skills

Presentation skills

Time management skills

Communication skills

Tools

Microsoft Office

Job description

A technology services company in the UK is seeking an Implementation Consultant to manage software implementations for local government clients. This role involves providing consultancy services, training clients on software usage, and ensuring high customer satisfaction. Ideal candidates should have experience in software implementation, excellent communication and customer service skills, and the ability to work under pressure. You will join a supportive team committed to public service enhancements through technology.