Work Coach for Universal Credit — Empower People to Work

Government Recruitment Service; Johnstone; On-site; GBP 29,000 - 35,000; Full time

Benefits offered by this job

Disability Confident employer

Job summary

Government Recruitment Service in the United Kingdom is recruiting a Universal Credit Work Coach in East and Central Scotland, with multiple locations and travel possible. You will support claimants to navigate benefits and job search in a largely digital world.

The role emphasizes empathy, advice, and local knowledge of employment opportunities, with a focus on delivering high-quality customer service on site in the DWP estate.

Responsibilities

• Providing support to customers claiming Universal Credit, Employment and Support Allowance, Jobseekers Allowance and Income Support.
• Offering quality advice to customers about job search actions and matching to suitable vacancies.
• Meeting your legal duty to comply with the Equality Act 2010 and providing additional support to access our services.
• Building positive relationships with customers, motivating and building trust.
• Developing an in-depth knowledge of local employment opportunities and the support our service partners offer.
• Making timely decisions based on customer needs and referring them to appropriate help and support.
• Be accountable for performance and management of your caseload.

Job description

Government Recruitment Service in the United Kingdom is recruiting a Universal Credit Work Coach in East and Central Scotland, with multiple locations and travel possible. You will support claimants to navigate benefits and job search in a largely digital world.

The role emphasizes empathy, advice, and local knowledge of employment opportunities, with a focus on delivering high-quality customer service on site in the DWP estate.