Impactful Work Coach – Help People Find Their Path to Work

Government Recruitment Service; Kirkcaldy; On-site; GBP 29,000 - 35,000; Full time

Job summary

Government Recruitment Service advertises a Universal Credit Work Coach position in the Northeast Scotland region, with roles available in Kirkcaldy and other locations. The post is permanent, full-time, with a salary of £32,137 per year.

As a Work Coach you will support claimants toward work, provide advice on job-search actions, and help access services. You will work on-site and deal with diverse customer needs daily, delivering compassionate, practical guidance.

Responsibilities

• Providing support to customers claiming Universal Credit, Employment and Support Allowance, Jobseekers Allowance and Income Support.
• Offering quality advice to customers about job search actions, supporting them to job search effectively in a largely digital world, and matching to suitable vacancies.
• Meeting your legal duty to comply with the Equality Act 2010 and making sure your customers get the additional support and advice to help them access our services.
• Building positive relationships with customers that encourages, motivates, and builds trust.
• Developing an in-depth knowledge of local employment opportunities and the support our service partners offer.
• Making timely decisions, based on customer needs, and referring them to appropriate help and support.
• Be accountable for performance and management of your caseload.

Job description

Government Recruitment Service advertises a Universal Credit Work Coach position in the Northeast Scotland region, with roles available in Kirkcaldy and other locations. The post is permanent, full-time, with a salary of £32,137 per year.

As a Work Coach you will support claimants toward work, provide advice on job-search actions, and help access services. You will work on-site and deal with diverse customer needs daily, delivering compassionate, practical guidance.