Public Service Work Coach: Empower People to Work

Government Recruitment Service; Eyemouth; On-site; GBP 29,000 - 35,000; Full time

Benefits offered by this job

Disability Confident

Job summary

Government Recruitment Service in Eyemouth is recruiting for a Universal Credit Work Coach. You will support customers with benefits, advise on job search actions and help match to local vacancies.

This permanent, full-time role sits with the Department for Work and Pensions, requires empathy and good judgement, and offers stable public service employment.

Salary is £32,137 per year, with standard full-time hours; the scheme is part of Disability Confident employer. Posting date 23 Sept 2026.

Responsibilities

• Providing support to customers claiming Universal Credit, Employment and Support Allowance, Jobseekers Allowance and Income Support.
• Offering quality advice to customers about job search actions, supporting them to job search effectively in a largely digital world, and matching to suitable vacancies.
• Meeting your legal duty to comply with the Equality Act 2010 and making sure your customers get the additional support and advice to help them access our services
• Building positive relationships with customers that encourages, motivates, and builds trust.
• Developing an in-depth knowledge of local employment opportunities and the support our service partners offer.
• Making timely decisions, based on customer needs, and referring them to appropriate help and support.
• Be accountable for performance and management of your caseload.

Job description

Government Recruitment Service in Eyemouth is recruiting for a Universal Credit Work Coach. You will support customers with benefits, advise on job search actions and help match to local vacancies.

This permanent, full-time role sits with the Department for Work and Pensions, requires empathy and good judgement, and offers stable public service employment.

Salary is £32,137 per year, with standard full-time hours; the scheme is part of Disability Confident employer. Posting date 23 Sept 2026.