Impactful Work Coach: Help People Find Work

Department for Work and Pensions (DWP); Bradford; On-site; GBP 21,000 - 25,000; Full time

Job summary

The Department for Work and Pensions (DWP) is hiring Work Coaches to support customers in a fast-paced, on-site environment across the DWP estate. You will engage face to face, digitally and by phone to understand needs and provide tailored guidance.

You will assist customers claiming Universal Credit, Employment and Support Allowance, Jobseeker’s Allowance and Income Support, offering practical job-search advice and referrals to suitable vacancies, while upholding the Equality Act and building

Responsibilities

• Providing support to customers claiming Universal Credit, Employment and Support Allowance, Jobseekers Allowance and Income Support.
• Offering quality advice to customers about job search actions, supporting them to job search effectively in a largely digital world, and matching to suitable vacancies.
• Meeting your legal duty to comply with the Equality Act 2010 and making sure your customers get the additional support and advice to help them access our services.
• Building positive relationships with customers that encourages, motivates, and builds trust.
• Developing an in-depth knowledge of local employment opportunities and the support our service partners offer.
• Making timely decisions, based on customer needs, and referring them to appropriate help and support.
• Be accountable for performance and management of your caseload.

Job description

The Department for Work and Pensions (DWP) is hiring Work Coaches to support customers in a fast-paced, on-site environment across the DWP estate. You will engage face to face, digitally and by phone to understand needs and provide tailored guidance.

You will assist customers claiming Universal Credit, Employment and Support Allowance, Jobseeker’s Allowance and Income Support, offering practical job-search advice and referrals to suitable vacancies, while upholding the Equality Act and building