Impactful Work Coach: Help People Find Work

Department for Work and Pensions (DWP); Sheffield; Sur place; GBP 26 000 - 34 000; Plein temps

Résumé du poste

The Department for Work and Pensions (DWP) invites applications for a Work Coach role. You will work with customers face to face, digitally and by telephone on site in the DWP estate, helping individuals progress towards financial independence through work and access to support.

You will provide advice on job search actions, build knowledge of local opportunities, and ensure compliance with the Equality Act 2010 while supporting customers to find and secure suitable vacancies.

Responsabilités

• Providing support to customers claiming benefits and seeking work.
• Offering quality job search advice in a largely digital world.
• Ensuring compliance with the Equality Act 2010.
• Building positive relationships that encourage trust.
• Developing knowledge of local employment opportunities and partners.
• Making timely decisions based on customer needs.
• Being accountable for performance and caseload management.

Description du poste

The Department for Work and Pensions (DWP) invites applications for a Work Coach role. You will work with customers face to face, digitally and by telephone on site in the DWP estate, helping individuals progress towards financial independence through work and access to support.

You will provide advice on job search actions, build knowledge of local opportunities, and ensure compliance with the Equality Act 2010 while supporting customers to find and secure suitable vacancies.