Impactful Public Service Work Coach

Department for Work and Pensions (DWP); Maltby; On-site; GBP 26,000 - 34,000; Full time

Job summary

The Department for Work and Pensions (DWP) is hiring Work Coaches to assist customers face-to-face, digitally, and by phone on site in DWP estates. You will support claimants with welfare benefits and help them access the support they need to progress into work.

You will use sound judgment to guide individuals through challenging times, tailor coaching to each person, and collaborate with employers and colleagues to connect people with suitable vacancies.

Responsibilities

• Providing support to customers claiming Universal Credit, Employment and Support Allowance, Jobseekers Allowance and Income Support.
• Offering quality advice to customers about job search actions, supporting them to job search effectively in a largely digital world, and matching to suitable vacancies.
• Meeting your legal duty to comply with the Equality Act 2010 and making sure your customers get the additional support and advice to help them access our services.
• Building positive relationships with customers that encourages, motivates, and builds trust.
• Developing an in-depth knowledge of local employment opportunities and the support our service partners offer.
• Making timely decisions, based on customer needs, and referring them to appropriate help and support.
• Be accountable for performance and management of your caseload.

Job description

The Department for Work and Pensions (DWP) is hiring Work Coaches to assist customers face-to-face, digitally, and by phone on site in DWP estates. You will support claimants with welfare benefits and help them access the support they need to progress into work.

You will use sound judgment to guide individuals through challenging times, tailor coaching to each person, and collaborate with employers and colleagues to connect people with suitable vacancies.