Impactful Work Coach: Help People Thrive

Department for Work and Pensions (DWP); Doncaster; On-site; GBP 28,000 - 36,000; Full time

Job summary

The Department for Work and Pensions (DWP) is recruiting a Work Coach to support customers across face-to-face, digital and telephone channels, helping them toward financial independence through work. The role is on site in the DWP estate, dealing with diverse cases and offering tailored guidance to jobseekers.

You'll work with claimants on Universal Credit, ESA, Jobseekers Allowance and Income Support, delivering empathetic service and accurate information while meeting performance targets and

Responsibilities

• Providing support to customers claiming Universal Credit, Employment and Support Allowance, Jobseekers Allowance and Income Support.
• Offering quality advice to customers about job search actions, supporting them to job search effectively in a largely digital world, and matching to suitable vacancies.
• Meeting your legal duty to comply with the Equality Act 2010 and making sure your customers get the additional support and advice to help them access our services.
• Building positive relationships with customers that encourages, motivates, and builds trust.
• Developing an in-depth knowledge of local employment opportunities and the support our service partners offer.
• Making timely decisions, based on customer needs, and referring them to appropriate help and support.
• Be accountable for performance and management of your caseload.

Job description

The Department for Work and Pensions (DWP) is recruiting a Work Coach to support customers across face-to-face, digital and telephone channels, helping them toward financial independence through work. The role is on site in the DWP estate, dealing with diverse cases and offering tailored guidance to jobseekers.

You'll work with claimants on Universal Credit, ESA, Jobseekers Allowance and Income Support, delivering empathetic service and accurate information while meeting performance targets and