Impactful Work Coach: Help People Find Work

Department for Work and Pensions (DWP); Dewsbury; In loco; GBP 26.000 - 36.000; Tempo pieno

Descrizione del lavoro

The Department for Work and Pensions (DWP) is hiring Work Coaches to support customers face-to-face, online and by phone, helping them navigate Universal Credit, job search and related welfare services on site in our estate.

You will assess needs, provide tailored guidance, build relationships with jobseekers and employers, and ensure fair access to support while meeting statutory obligations.

Mansioni

• Providing support to customers claiming Universal Credit, Employment and Support Allowance, Jobseekers Allowance and Income Support.
• Offering quality advice to customers about job search actions, supporting them to job search effectively in a largely digital world, and matching to suitable vacancies.
• Meeting your legal duty to comply with the Equality Act 2010 and making sure your customers get the additional support and advice to help them access our services.
• Building positive relationships with customers that encourages, motivates, and builds trust.
• Developing an in-depth knowledge of local employment opportunities and the support our service partners offer.
• Making timely decisions, based on customer needs, and referring them to appropriate help and support.
• Be accountable for performance and management of your caseload.

Descrizione del lavoro

The Department for Work and Pensions (DWP) is hiring Work Coaches to support customers face-to-face, online and by phone, helping them navigate Universal Credit, job search and related welfare services on site in our estate.

You will assess needs, provide tailored guidance, build relationships with jobseekers and employers, and ensure fair access to support while meeting statutory obligations.