Impactful Work Coach: Help People Build Careers

Department for Work and Pensions (DWP); Pontefract; On-site; GBP 21,000 - 27,000; Full time

Job summary

Department for Work and Pensions (DWP) is recruiting Work Coaches to support customers across the UK through face-to-face, digital and telephone contact, on site in DWP estate. You will help people move into work, provide tailored advice and connect them with local opportunities.

You will deliver guidance on job-search actions, assist claimants with Universal Credit and other benefits, and ensure compliance with the Equality Act while building trusted relationships with customers and employers.

Responsibilities

• Providing support to customers claiming Universal Credit, Employment and Support Allowance, Jobseekers Allowance and Income Support.
• Offering quality advice to customers about job search actions, supporting them to job search effectively in a largely digital world, and matching to suitable vacancies.
• Meeting your legal duty to comply with the Equality Act 2010 and making sure your customers get the additional support and advice to help them access our services.
• Building positive relationships with customers that encourages, motivates, and builds trust.
• Developing an in-depth knowledge of local employment opportunities and the support our service partners offer.
• Making timely decisions, based on customer needs, and referring them to appropriate help and support.
• Be accountable for performance and management of your caseload.

Job description

Department for Work and Pensions (DWP) is recruiting Work Coaches to support customers across the UK through face-to-face, digital and telephone contact, on site in DWP estate. You will help people move into work, provide tailored advice and connect them with local opportunities.

You will deliver guidance on job-search actions, assist claimants with Universal Credit and other benefits, and ensure compliance with the Equality Act while building trusted relationships with customers and employers.