Impactful Work Coach — Help People Find Real Jobs

Department for Work and Pensions (DWP); Halifax; Sur place; GBP 26 000 - 32 000; Plein temps

Résumé du poste

Department for Work and Pensions (DWP) seeks a Work Coach to assist customers in progressing to work. You will engage face-to-face, digitally and by phone, providing tailored support to help individuals move toward financial independence.

You will work within the DWP estate, applying sound judgement to advise on job search actions, and build knowledge of local opportunities while aligning with service partners. This role emphasizes empathy and practical guidance to customers.

Qualifications

• Experience in customer-facing roles.
• Ability to work across face-to-face, digital and telephone channels.
• Knowledge of equal opportunities legislation and inclusive service delivery.

Responsabilités

• Providing support to customers claiming Universal Credit, Employment and Support Allowance, Jobseekers Allowance and Income Support.
• Offering quality advice to customers about job search actions, supporting them to job search effectively in a largely digital world, and matching to suitable vacancies.
• Meeting your legal duty to comply with the Equality Act 2010 and making sure your customers get the additional support and advice to help them access our services.
• Building positive relationships with customers that encourages, motivates, and builds trust.
• Developing an in-depth knowledge of local employment opportunities and the support our service partners offer.
• Making timely decisions, based on customer needs, and referring them to appropriate help and support.
• Be accountable for performance and management of your caseload.

Connaissances

Customer service

Communication

Problem solving

Description du poste

Department for Work and Pensions (DWP) seeks a Work Coach to assist customers in progressing to work. You will engage face-to-face, digitally and by phone, providing tailored support to help individuals move toward financial independence.

You will work within the DWP estate, applying sound judgement to advise on job search actions, and build knowledge of local opportunities while aligning with service partners. This role emphasizes empathy and practical guidance to customers.