Impactful Work Coach: Help People Find Jobs

Department for Work and Pensions (DWP); Guiseley; Vor Ort; GBP 24.000 - 31.000; Vollzeit

Zusammenfassung

The Department for Work and Pensions (DWP) is recruiting Work Coaches to help customers face to face, digitally and by phone, on site in the DWP estate. You will provide tailored support to jobseekers and claimants to help them move into work and access the benefits they need.

Work Coaches are customer-focused, delivering guidance with empathy and sound judgement. You will build local knowledge of employment opportunities, manage a caseload, and refer customers to the right help and support.

Aufgaben

• Providing support to customers claiming Universal Credit, Employment and Support Allowance, Jobseekers Allowance and Income Support.
• Offering quality advice to customers about job search actions, supporting them to job search effectively in a largely digital world, and matching to suitable vacancies.
• Meeting your legal duty to comply with the Equality Act 2010 and making sure your customers get the additional support and advice to help them access our services.
• Building positive relationships with customers that encourages, motivates, and builds trust.
• Developing an in-depth knowledge of local employment opportunities and the support our service partners offer.
• Making timely decisions, based on customer needs, and referring them to appropriate help and support.
• Be accountable for performance and management of your caseload.

Jobbeschreibung

The Department for Work and Pensions (DWP) is recruiting Work Coaches to help customers face to face, digitally and by phone, on site in the DWP estate. You will provide tailored support to jobseekers and claimants to help them move into work and access the benefits they need.

Work Coaches are customer-focused, delivering guidance with empathy and sound judgement. You will build local knowledge of employment opportunities, manage a caseload, and refer customers to the right help and support.