Impactful Work Coach - Help People Find Work

Department for Work and Pensions (DWP); Willerby; Sur place; GBP 24 000 - 30 000; Plein temps

Résumé du poste

The Department for Work and Pensions (DWP) is recruiting Work Coaches to support customers in their journey to work. Roles are on-site across several locations in the UK, with up to three location preferences.

You will provide tailored coaching, help customers claim benefits, and guide job searches in a largely digital environment, while complying with Equality Act requirements and delivering compassionate service.

Responsabilités

• Providing support to customers claiming Universal Credit, Employment and Support Allowance, Jobseekers Allowance and Income Support.
• Offering quality advice to customers about job search actions, helping them search effectively in a largely digital world.
• Meeting legal duties to comply with the Equality Act 2010 and ensuring customers get the needed support.
• Building positive relationships with customers that encourages, motivates, and builds trust.
• Developing in-depth knowledge of local employment opportunities and available service partners.
• Making timely decisions based on customer needs and referring them to appropriate help.
• Being accountable for performance and managing your caseload.

Description du poste

The Department for Work and Pensions (DWP) is recruiting Work Coaches to support customers in their journey to work. Roles are on-site across several locations in the UK, with up to three location preferences.

You will provide tailored coaching, help customers claim benefits, and guide job searches in a largely digital environment, while complying with Equality Act requirements and delivering compassionate service.