Impactful Work Coach: Help People Find Their Path

Department for Work and Pensions (DWP); Harrogate; On-site; GBP 25,000 - 30,000; Full time

Job summary

The Department for Work and Pensions (DWP) is seeking a Work Coach to support customers with welfare, pensions and job-seeking needs. Roles are available in several locations; you can set up to 3 preferences but must be willing to travel or relocate at your own expense.

Vacancies are on-site in the DWP estate and involve face-to-face, digital and telephone contact daily. You will help customers progress toward work, provide quality job-search guidance, and ensure accessibility in line with the

Responsibilities

• Providing support to customers claiming Universal Credit, Employment and Support Allowance, Jobseekers Allowance and Income Support.
• Offering quality advice to customers about job search actions and matching to suitable vacancies.
• Meeting the Equality Act 2010 obligations and ensuring customers get the required support.
• Building positive relationships with customers to encourage and maintain trust.
• Developing knowledge of local employment opportunities and partner support.
• Making timely decisions and referring customers to appropriate help and services.
• Being accountable for performance and managing a caseload.

Job description

The Department for Work and Pensions (DWP) is seeking a Work Coach to support customers with welfare, pensions and job-seeking needs. Roles are available in several locations; you can set up to 3 preferences but must be willing to travel or relocate at your own expense.

Vacancies are on-site in the DWP estate and involve face-to-face, digital and telephone contact daily. You will help customers progress toward work, provide quality job-search guidance, and ensure accessibility in line with the