Impactful Work Coach: Guide Careers and Independence

Department for Work and Pensions (DWP); Huddersfield; On-site; GBP 21,000 - 27,000; Full time

Job summary

The Department for Work and Pensions in the United Kingdom is seeking a Work Coach to support customers face to face, digitally and by phone from on-site offices. You will provide tailored coaching to help people move into work, navigate benefits and find suitable vacancies while upholding the Equality Act 2010.

You will develop local knowledge of job opportunities, work with employers and service partners, manage a caseload and make timely, compliant decisions to support customers on their

Qualifications

• Experience supporting customers in public or private sector settings.
• Ability to communicate clearly with a diverse range of customers.
• Demonstrated empathy and resilience in challenging situations.

Responsibilities

• Provide support to customers claiming Universal Credit, Employment and Support Allowance, Jobseeker's Allowance and Income Support.
• Offer quality advice on job search actions and match to suitable vacancies in a digital environment.
• Ensure compliance with the Equality Act 2010 and provide additional support where needed.
• Build positive relationships with customers to encourage and maintain trust.
• Develop knowledge of local employment opportunities and service partner offerings.
• Make timely, needs-based decisions and refer customers to appropriate help.

Skills

Customer service

Communication

Empathy

Job description

The Department for Work and Pensions in the United Kingdom is seeking a Work Coach to support customers face to face, digitally and by phone from on-site offices. You will provide tailored coaching to help people move into work, navigate benefits and find suitable vacancies while upholding the Equality Act 2010.

You will develop local knowledge of job opportunities, work with employers and service partners, manage a caseload and make timely, compliant decisions to support customers on their